How to File the Violation
Ways to file a code violation include:
- Visit Town Hall at 315 Matthews-Indian Trail Road and speak with a Zoning Official
- By phone: 704-821-5401
- By email: Email Zoning Enforcement
- Using the Town Website, you can enter a code violation and submit online:
Town staff responds to code enforcement complaints according to the impact of the violation on the community. Situations that appear to pose a serious risk to health and safety are given top priority; others are pursued in the order in which they are received.
For all types of code complaints, the first step in the follow-up procedure is personal contact by a Town staff member to see if a code violation exists and to request compliance. If the individual responsible for the situation is not available or appears unwilling to voluntarily correct the code violation in a timely manner, a notice of violation or a citation may be issued.
The Town may also take court action if the situation poses a significant risk to the community or if the individual has ignored previous notices/citations.