Grievance Procedure

The complaint should be in writing and contain information about the alleged discrimination such as name, address, phone number of complainant and location, date, and description of the problem. Alternative means of filing complaints, such as personal interviews or a tape recording of the complaint, will be made available for persons with disabilities upon request. The complaint should be submitted by the grievant and/or his/her designee as soon as possible but no later than 60 calendar days after the alleged violation to: 

Carey Warner 
ADA Coordinator 
PO Box 2430 
Indian Trail, NC 28079 

Within 15 calendar days after receipt of the complaint, Carey Warner or her designee will meet with the complainant to discuss the complaint and the possible resolutions. Within 15 calendar days of the meeting, Carey Warner or her designee will respond in writing, and where appropriate, in a format accessible to the complainant, such as large print, Braille, or audio tape. The response will explain the position of the Town of Indian Trail and offer options for substantive resolution of the complaint. 

If the response by Carey Warner or her designee does not satisfactorily resolve the issue, the complainant and/or her designee may appeal the decision within 15 calendar days after receipt of the response to the Mayor or his designee. 

Within 15 calendar days after receipt of the appeal, the Mayor or his designee will meet with the complainant to discuss the complaint and possible resolutions. Within 15 calendar days after the meeting, the Mayor or his designee will respond in writing, and, where appropriate, in a format accessible to the complainant, with a final resolution of the complaint. 

All written complaints received by Cary Warner or her designee, appeals to the Mayor or his designee, and responses from these two offices will be retained by the Town of Indian Trail for at least three years.